Last updated: February 24, 2026
At HatsGaloreNMB, we want you to be satisfied with your purchase. Please review our return and refund policy below.
Return Window
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn and unused
- With original tags attached
- In its original packaging
- Accompanied by a receipt or proof of purchase
How to Start a Return
To initiate a return, please contact us at:
contact@hatsgalorenmb.com
If your return is approved, we will provide instructions on how and where to send your package.
Important: Items sent back without prior approval will not be accepted.
Return Shipping Costs
- Customers are responsible for return shipping costs
- We do not reimburse return shipping fees
Exceptions:
We will cover return shipping costs if:
- The item is defective
- The item is damaged
- You received the wrong item
In these cases, please contact us and we will provide a prepaid return solution.
Damages and Issues
Please inspect your order upon delivery.
If you receive:
- A defective item
- A damaged item
- An incorrect item
Contact us immediately at contact@hatsgalorenmb.com so we can resolve the issue promptly.
Non-Returnable Items
We do not accept returns for:
- Sale items
- Gift cards
If you have any questions about a specific item before purchasing, please contact us.
Exchanges
The fastest way to receive a different item is:
- Request a return for your current item
- Once approved, place a new order
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
- Refunds will be issued to your original payment method
- Processing time: up to 10 business days
Please note:
- Your bank or card provider may take additional time to post the refund
If more than 15 business days have passed since approval, contact us at:
contact@hatsgalorenmb.com
Shipping Area
We currently ship and accept orders within the United States only.